This is not a joke.
Make sure to check the Odometer reading next time Methuen Police call Valley Towing to tow your vehicle, or if Valley Tows your car for a “Trespass Tow” from any of it’s contracted properties.
As an on call towing contractor for the Police Department doing involuntary tows, they are required to follow MA Laws, DPU regulations, and adhere to the terms of their contract with the City.
When Valley towed your car, either in Methuen, or from another town into Methuen, and overcharged you, a crime was committed against you in Methuen. But MPD will tell you it’s a civil matter. Even after all these complaints !!
So what the heck is going on? What crime?
Valley is required by Law and Regulation, per Mass DPU, to record accurate odometer information on each tow slip that charges for additional miles so that the consumer is aware of what they are being charged for and why.
The rate of $3.60 per mile is set by statute. They are allowed to charge this for each additional mile towed after the initial 5 miles included in the base price of $108.00,
Valley Towing is not using the service odometer as required, instead fabricating random 4 digit numbers.
These “trips” ALWAYS result in an additional 5-10 miles and a charge of $18-36 respectively. According to this BULLETIN, it is a violation to not properly record odometer mileage when charging for additional miles.
Every tow by Valley that includes extra mileage charges, has exactly 5 or 10 additional miles billed, and when the odometers are organized chronologically and compared, the pattern appears to speak for itself. Numbers clearly being made up to deliberately deceive the consumer and the DPU. This has been ongoing for at least the past 2 years that we have receipts for.
Check out all of the odometer entries in this selection of around 120 tows.
Metheun Police Tows
Just look at these samples of Tow Slips and pay close attention to the odometer readings for the trucks that did Methuen Police Tows.
Overcharged After Christmas
Towed in a snow storm just after Christmas and Overcharged $189.50
Here is an example of a Methuen Police tow not refunded $17.50 for a day storage at Heavenly Donuts, an Unsecured Lot. How did the auditor miss that and this huge mileage problems?
Pay close attention to starting and ending odometers. These are required by law to be recorded properly. Any that were not MUST be REFUNDED !!
Valley Towing charged for 15 additional miles at $54.00, when they were only entitled to 3 additional miles $10.80, a 400% mark up, and a 100% markup on the storage. Then the notorious GATE FEE.
It’s 8 miles Round Trip. Not 20 !
The total should have been $140.50 instead it was $330.00. A 135% Markup.
Total Theft: $189.50.
This is the same company that was suspended from the Methuen Police towing rotation in 1987 and were permanently removed from the Lawrence Police towing rotation in January of 2018.
Over the four years 2013 – 2016, revenue increased 119.75% while tow volume increased only 7.9%.